Help Portal - Privacy Policy

1. General Information

This Privacy Policy explains how personal data may be processed when users visit the DevOpsSystems help portal, read documentation, submit support requests, or communicate with DevOpsSystems through the support channels.

The term “personal data” means any information relating to an identified or identifiable natural person.

2. Data Controller

The controller responsible for this help portal is:

DevOpsSystems GmbH
Saarpfalz-Park 1
66450 Bexbach
Germany

Email: info@devopssystems.de

3. Scope of This Policy

This policy applies to:

• the public DevOpsSystems help portal,

• documentation pages published by DevOpsSystems,

• support request forms,

• communication through support channels,

• technical access to the help portal.

This policy does not replace product-specific privacy policies for DevOpsSystems apps. Product-specific processing is described in the App Privacy Policy (Forge & Data Center).

4. Hosting and Service Providers

The help portal and related support processes may use the following service providers:

Service providers process data only as required to provide the respective service, operate the help portal, process support requests, maintain security, or comply with legal obligations.

Where required, DevOpsSystems enters into appropriate data processing agreements with service providers.

5. Data Processed When Visiting the Help Portal

When users access the help portal, technical data may be processed automatically to provide the website, maintain security, and ensure reliable operation.

This may include:

• IP address,

• date and time of access,

• requested page or resource,

• referrer URL,

• browser type and version,

• operating system,

• device information,

• access status or error codes,

• log files created by hosting or platform providers.

This data is processed to provide the website, maintain technical stability, detect errors, prevent misuse, and ensure security. This technical log data is not used to track users across websites and is not combined with cookies or analytics technologies.

6. Cookies and Tracking

The DevOpsSystems help portal does not use cookies.

The help portal does not use tracking technologies, advertising technologies, web analytics, profiling, or similar technologies that would require consent.

Because no cookies or tracking technologies are used, no cookie consent banner is required, and no analytics or marketing data is collected.

7. Support Requests

When users submit a support request, DevOpsSystems processes the information required to review and respond to the request.

This may include:

• name,

• email address,

• company or organization,

• Atlassian site or product information,

• app name and version,

• license or entitlement information,

• subject and description of the request,

• technical context,

• screenshots,

• log files,

• attachments,

• communication history,

• security-related information if submitted as part of a vulnerability or incident report.

Users should avoid submitting unnecessary personal data or confidential information in support requests unless it is required for troubleshooting.

8. Security Reports

Security vulnerabilities and security incidents should be reported through the Security Service Desk:

https://tickets.help.devopssystems.de/servicedesk/customer/portal/18/group/23/create/128

Security reports are handled confidentially according to the Vulnerability Management Program.

9. Purposes of Processing

DevOpsSystems processes personal data for the following purposes:

• providing the help portal,

• publishing and improving documentation,

• processing support requests,

• responding to customer communication,

• troubleshooting technical issues,

• investigating security reports,

• maintaining security and availability,

• improving support quality,

• complying with contractual and legal obligations,

• establishing, exercising, or defending legal claims.

10. Legal Basis for Processing

Depending on the purpose, processing may be based on:

• Art. 6(1)(b) GDPR – performance of a contract or pre-contractual measures,

• Art. 6(1)(f) GDPR – legitimate interests, such as providing the website, support, troubleshooting, security, and service improvement,

• Art. 6(1)(c) GDPR – compliance with legal obligations.

11. Retention

Technical log data is retained only as long as necessary for security, troubleshooting, operation, or legal purposes.

Support request data is retained as long as necessary to process the request, maintain support history, comply with contractual or legal obligations, resolve disputes, and improve support quality.

Data may be retained for longer where required by law, contract, security investigation, or legal claim.

12. Recipients and Third-Party Processing

Personal data may be processed by service providers used for hosting, documentation, support ticketing, communication, security, or administration.

DevOpsSystems does not sell personal data.

Data may be disclosed where required by law, contractual obligations, security investigation, support processing, or protection of legal rights.

13. International Data Transfers

DevOpsSystems does not transfer personal data processed through the help portal to countries outside the European Economic Area (EEA). All processing related to the help portal and support requests takes place within the EEA.

14. Security

DevOpsSystems uses technical and organizational measures intended to protect personal data against unauthorized access, loss, misuse, alteration, or disclosure.

Security measures may include access controls, role-based permissions, authentication controls, secure communication, logging, monitoring, and internal handling procedures.

15. Rights of Data Subjects

Depending on the circumstances, data subjects may have the following rights under the GDPR:

• right of access,

• right to rectification,

• right to erasure,

• right to restriction of processing,

• right to data portability,

• right to object to processing,

• right to lodge a complaint with a competent supervisory authority.

Requests can be submitted to:

info@devopssystems.de

16. Changes to This Policy

DevOpsSystems may update this Privacy Policy to reflect changes in the help portal, support processes, service providers, technologies, legal requirements, or business operations.

Last updated: 2026-06-01