Welcome to the DevOpsSystems documentation area for legal, privacy, security, development, vulnerability management, and support information.
This section provides customers, administrators, security teams, and evaluators with a central overview of the documents that apply to DevOpsSystems products and services.
Documents
|
Document |
Purpose |
Applies to |
|---|---|---|
|
Defines the general license terms for the use of DevOpsSystems applications. |
All DevOpsSystems Marketplace apps, unless a separate agreement applies |
|
|
Describes how DevOpsSystems Forge and Data Center apps may process data in Atlassian Cloud, Forge, and customer-managed environments. |
DevOpsSystems Forge and Data Center apps |
|
|
Describes how data is processed when users access the public help portal or submit support requests. |
Help portal, documentation site, support portal |
|
|
Provides a public summary of DevOpsSystems security principles and security controls. |
All DevOpsSystems Marketplace apps and related development processes |
|
|
Describes the development, testing, release, and maintenance process used by DevOpsSystems. |
Software products developed or maintained by DevOpsSystems |
|
|
Describes how security vulnerabilities are identified, assessed, prioritized, remediated, and communicated. |
All supported DevOpsSystems apps and related development systems |
|
|
Describes support channels, business hours, support scope, and target response times. |
Customers with an active license or valid support entitlement |
|
|
Provides the legal provider identification and company details for DevOpsSystems. |
DevOpsSystems GmbH |
Document Hierarchy and Scope
The documents in this section are intended to complement each other.
If a product-specific privacy policy contains more specific information than a general privacy statement, the product-specific policy applies for that product.
If a customer-specific addendum or separate written agreement exists, that agreement may override the general terms for the specific customer or scope described in that agreement.
The Security Policy provides a high-level public overview. More detailed process information is provided in the SDLC, Vulnerability Management Program, and SLA.
Product Architecture Overview
DevOpsSystems provides applications for Atlassian environments.
Forge Apps
Forge apps run on Atlassian-managed Forge infrastructure. App data is processed within the Atlassian Cloud and Forge platform according to the app functionality, configured permissions, and Atlassian platform controls.
Data Center Apps
Data Center apps are installed and operated within customer-managed Atlassian environments. Customers control their own infrastructure, access rights, storage, backups, log retention, and operational configuration.
Contact
For general questions, support requests, and product-related issues, please contact us through the DevOpsSystems support channel:
For security vulnerabilities or security incidents, please use the Security Service Desk:
https://tickets.help.devopssystems.de/servicedesk/customer/portal/18/group/23/create/128
For general privacy or legal questions, contact:
Review and Updates
The documents in this section are reviewed periodically and may be updated to reflect changes in products, processes, security practices, technologies, regulatory requirements, or business operations.
Last updated: